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Returns Form

Returns

We are pleased to offer a no quibble 28 day returns guarantee for any reason for a full refund. Simply print off the returns paperwork and fill in the paperwork with the necessary details and send the items back to us. As the items will be coming back to the UK please clearly marked on the box as ‘Goods being returned to the UK’.  Any customs charges incurred by First Position due to a parcel not being clearly marked will be passed on and deducted from the corresponding credit.

Returned goods which are not faulty must be in their original packaging & be fit for re-sale.

  1. Enter your order number and the email address you entered when you ordered, in the field above
  2. Print off the Returns paperwork and complete with the necessary details
  3. Cut out your Returns label and attach it to your parcel
  4. Take your parcel to your local post office. We advise all customers to send items back on a tracked service and that you obtain proof of postage
  5. Your return will be processed within 14 days


Which items am I not able to return?

For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights and underwear may not be returned once opened unless they are faulty. CDs, DVDs and toiletries are also non-returnable. Clearance and sale items are non-returnable unless faulty.

 

What if something is faulty?

We are never pleased to hear that any items received are faulty, damaged or were incorrectly shipped. All of our products are scrutinised prior to despatch however if, on the rare occasion, something isn’t as it’s supposed to be, please contact us by email or telephone to let us know. We will ask for the product to be returned under our normal returns procedure within 28 days from the despatch date and will be happy to exchange it for the same item or issue a full refund along with the postal cost.

 

Will I receive a refund or a credit note?

All returns where an exchange is not requested will be refunded to the credit/debit card or PayPal account used for the original purchase as soon as possible, in any case within 14 calendar days from receipt of goods returned.  This does not affect your statutory rights as a consumer.

 

What is your Return Address?

First Position
Harlequin House
Forde Court
Newton Abbot
Devon
TQ12 4BT
United Kingdom

 

Telephone: 033 0333 0222

Email: help@firstposition.com